Senior Quality Assurance Specialist

Venator Performance Marketing delivers unparalleled lead generation and lead management solutions powered by AI and machine learning to single and multi-site businesses. Our collection of solutions is proven to lower operational costs while driving higher ROI than traditional marketing and advertising methods.

At Venator Performance Marketing, we believe in the pursuit of excellence. We strive to provide innovative, creative, and data-driven solutions for our clients. Join our team to support some of the most successful organizations on the planet!

Job Requirements:

  • Strong understanding of Venator’s business, core values, and goals

  • Great interpersonal skills in dealing with a diverse population

  • Open, honest, and empathetic manner when dealing with people

  • High customer service orientation

  • High level of integrity, honesty, and judgment

  • Ability to respect and ensure strict confidentiality of customer data

  • Demonstrated multi-tasking capability and proven success in a fast-paced environment

  • Strong attention to detail and desire to follow procedures

  • Strong verbal and written communication skills

  • Proficient English, both written and verbal

  • Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), or the ability to learn technology quickly

Preferred Qualifications

  • University degree.

  • Knowledge of call center business

  • Call center experience

  • Experience in the area or similar position

  • Additional Foreign Language - Spanish, both written and verbal.

  • Coaching skills

  • Reporting and analytical skills

About this role:

  • Quality Assurance (QA) Specialists are responsible for listening to and monitoring associates' interactions for customer satisfaction according to the client and Venator-specific policies, thresholds, and procedures.

  • QA Specialists support the overall quality assurance workflow by conducting customer call evaluations. They may provide feedback directly to associates but generally deliver it directly to Team Leads in a meaningful and constructive manner.

  • QA Specialists are accountable for collecting, coordinating, evaluating, and providing call data for associates to Team Leads and providing coaching, feedback, and reporting. They must meet weekly and monthly call evaluation metrics.

  • QA Specialists organize and participate in internal site and client calibration sessions; prepare and complete reports to meet contractual requirements.

  • QA Specialists must thoroughly understand client-specific call and product knowledge requirements.

  • QA Specialists support a culture of coaching to meet or exceed quality customer experience satisfaction scores. They may attend team meetings as necessary to cover various topics related to handling calls.

We offer:

  • Flexibility; working remotely means being able to work from anywhere in the world. No time wasted commuting between home and work.

  • Covering United States shifts (example: 8am-4:30pm Chicago CDT)

  • A position in a fast-growing Internet Marketing and Referral Service company with amazing A-level clients.

  • A perfect work-life balance by working comfortably from your own home.

  • A nice, international environment where people work together and support each other.

  • Job Type: Full-time

  • Contract type: Contractor

How To Apply

  • Option 1: Complete the form below and attach your CV (in English, please).

  • Option 2: Send us an email at join@signatureforum.com with your CV attached (in English, please). Also, include a short letter about why you would like to join our team. Lastly, please reference the Job Title you are applying for in your subject line.

  • Option 3: Click here to apply on our LinkedIn page.

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