Unlock the Power of Your Leads with Innovative Lead Management Solutions
Our call center manages client-produced and in-house generated leads, balancing customer service with lead conversion
Venator Performance Marketing’s call center staff is exceptionally experienced in all areas of client communication and lead management. Our liaison team has developed their skills through years of rigorous on-site training to provide our clients with an advantage in creating value and satisfaction for their customers and patients.
Our call center staff is adept at handling leads while focusing on customer service and outbound sales needs simultaneously. They have a deep understanding of how to communicate effectively with prospective patients, which helps our staff to build and maintain relationships, leading to increased loyalty and repeat business.
Utilizing VenatorPM’s call center is cost-effective. Our call center staff’s industry knowledge, paired with cutting-edge technology and tools, allows them to work through leads efficiently and effectively, saving your business time and resources. Their ability to provide quick and competent service is an asset that will help your business to grow and succeed.
Outbound-focused Call Center
Years of extensive on-site training give your practice the upper hand in generating value and satisfaction for your customers.
Optimize from Insights and Expansion
Promotes exceptional customer service with scheduling ease.
Maximize Lead Quality and Performance
Our liaison team undergoes rigorous training around your business, your offerings, and your industry.
Is your current lead management process cost effective? Let’s discuss that.
Our Dedicated Response Center Team is Available 24/7 and Eager to Provide Their Expertise to Aid Your Business
Exceptional at Balancing both Customer Service and Outband Sales Needs
World-class Call Center that Exceeds Expectations
At VenatorPM, we pride ourselves on having a world-class response center that consistently exceeds expectations. Our sales response team boasts an impressive NPS (Net Promoter Score) of 70, significantly higher than similar teams in the global market. By partnering with us, you can expect a seamless and enjoyable experience while also seeing a notable boost in your booking rates.
Streamlined Interface to Promote Exceptional Customer Service 24/7
Our user-friendly system is designed to be intuitive and easy to navigate, and our customer service representatives are available 24/7 to assist you with any questions or concerns. Whether you're looking to improve your booking rates, streamline your customer service process, or simply enhance the overall customer experience, VenatorPM is the perfect partner for you.
Highly Trained and Knowledgeable About Your Industry
At VenatorPM, we affirm excellence. Years of diligent training and on-site experience have led to maximum work output efficiency and a solid fundamental understanding of the industries we serve. Our liaison team undergoes rigorous training around your business, your offerings, and your industry. We couple that with soft-skill training and personality screening tests to ensure our liaison team is world-class.
Intuitive Web-based Client Reporting Interfaces and Feedback Loops
Our client services team is dedicated to providing you with constant updates on the performance of your leads. We have implemented systems that will alert you regarding lead performance fluctuations.
Our client reporting interface (FORTIS) gives you real-time insights into the progress of your lead generation and VenatorPM’s lead management efforts, allowing you to make informed decisions and adjustments as necessary.
Venator Performance Marketing’s Clients are Thriving
Results after switching from in-office lead handling to VenatorPM’s lead management program:
Lead Volume Increase
Decrease in Cost Per Attended Consultation
Does your lead management process stack up?
What are the Benefits of Outsourcing Your Call Center?
Lead Quality
Lead generation can often be plagued with inaccuracies, such as duplicate entries, missing information, and spam. Our outbound call center team helps to mitigate these issues by thoroughly qualifying leads and creating a more reliable list.
Our groundbreaking technology and industry-customized software help our team break through the noise by weeding out spam and leads with duplicate issues. Our call list technology prioritizes leads based on lead scoring and numerous points of data, allowing our team to spend their efforts on outreach to the leads that are more likely to schedule and attend appointments.
Optimizing Performance and Maximizing ROI
VenatorPM’s call center team is continuously evaluated, tracked, and tested. Our quality assurance team listens to the calls and makes adjustments as necessary. This level of involvement and fine-tuning allows us to optimize performance and lead-handling to strive for greater customer satisfaction and maximize client’s ROI.
Quicker Results than In-office Lead Management
At VenatorPM, our call center is able to manage leads more efficiently than in-office lead management due to our team's use of specialized software for lead prioritization, expert training in scripting, and an interface that allows for multiple touchpoints of communication (calls, emails, chat, SMS). This allows for a faster and more streamlined lead management process that results in increased productivity and booking rates.
24/7 Coverage
Through our extensive industry experience, we have found that some of the most valuable leads can’t be reached during the day. This is why we have implemented a strategy that allows us to have coverage when our clients need it most, not just during the hours of 9-5.
Ensuring Exceptional Customer Service
Our staff undergoes comprehensive training to ensure they consistently deliver high-quality customer service, as well as soft-skill training and personality screening tests to ensure our representatives interact with the clients’ customers with empathy and professionalism. Using our call center service, you can be sure that your customers are receiving the best possible experience.
Eliminate uncertainty in your current lead management program by utilizing our world-class call center
Lead Management Q&A
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Lead management refers to identifying, nurturing, and tracking potential patients or leads throughout their buying journey, from initial contact to treatment. It's crucial for clinics because effective lead management can help you generate more qualified leads, improve customer engagement, and increase sales revenue.
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VenatorPM’s lead management program can help you generate more leads and manage existing ones. Effective lead management involves not only capturing and nurturing leads but also continuously analyzing and optimizing the lead generation process to identify new opportunities and increase conversion rates.
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Some best practices for lead management include defining clear lead qualification criteria, developing targeted lead nurturing workflows, using data analytics to improve lead generation and conversion continuously, and integrating lead management software with other marketing and sales tools.
Does this sound overwhelming? Contact VenatorPM today and we will analyze your current process and identify growth inhibitors.
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At VenatorPM, we understand the importance of effectively managing leads to ensure maximum efficiency and success. That's why we employ a combination of AI and human know-how to prioritize and organize leads.
By utilizing both advanced software and the expertise of our team members, we are able to identify and act on the most promising leads first. This approach allows us to focus our resources on the leads that are most likely to convert, resulting in an improved return on investment for our clients.
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We measure the success of a lead management campaign by looking at metrics such as conversion rates, lead generation costs, call count, reach rates, booking rates, attendance rates, and overall ROI.
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Our call center representatives undergo extensive training and quality assurance evaluations to ensure that they are providing the highest level of customer service.
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Yes, our call center representatives possess wind-ranging knowledge and experience.
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Yes, we have the capability to integrate with your current CRM system in order to provide a smooth and uninterrupted experience for your customers and employees. By integrating with your existing CRM, we can ensure that all relevant customer information is easily accessible and up-to-date, allowing for more efficient and effective communication and management.
Additionally, this integration will eliminate the need for manual data entry and reduce the risk of errors, resulting in a more streamlined and efficient workflow for your business. Our integration with your current CRM system will enhance the customer experience and improve the overall performance of your business.
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We take data privacy and security very seriously and have strict policies in place to ensure that all leads and customer information is kept safe and secure.
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Yes, our call center services are available 24/7.
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How about right now? Give us a call at 224-639-1160 and let’s discuss how VenatorPM can improve your lead management efforts.
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Some common challenges with lead management include lead quality issues, lead overload, lead disqualification, and lead follow-up delays. To address these challenges, businesses can implement lead scoring and qualification criteria, use lead management software to automate lead tracking and nurture workflows, and prioritize lead follow-up based on their level of interest and engagement.
VenatorPM has proprietary lead scoring, lead tracking, and nurture workflows to ensure we maximize ROI and grow your practice.
Related Services
Take your marketing to the next level by incorporating Venator Performance Marketing’s multi-pronged marketing strategy. Partner with the medical marketing agency that delivers results you can count on.
Lead management
conversion funnel
digital lead generation